Shipping policy

Thank you for visiting and shopping at Malavolti Pilot Shop LLC dba Aviaiton Depot. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 2 business days unless an item is on backorder. Orders are not shipped or delivered on weekends or holidays.
  • Daily Cutoff Time: Orders placed after 2:00 PM ET will begin processing the following business day.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Carrier Options
Shipping charges for your order will be calculated and displayed in real-time at checkout based on package weight and destination. We ship all orders via USPS or UPS. You will be able to select your preferred shipping method and carrier during the checkout process.

3. Shipment Destinations & Restrictions
We ship to addresses within the U.S., U.S. Territories, and P.O. boxes/APO/FPO/DPO addresses.
  • Please note: Orders shipping to standard P.O. boxes will automatically be shipped via USPS, as UPS cannot deliver to these locations.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours of shipment.

5. Address Accuracy & Corrections
Please ensure all shipping information is correct at checkout. The buyer is responsible for providing an accurate and complete delivery address.
  • Changes & Corrections: If you notice an error in your shipping address, please contact us immediately at support@aviationdepot.com with your order number. We will make every effort to correct the address before shipment. However, once an order enters the fulfillment process or leaves our facility, we are unable to make changes or redirect the package.
  • Returned Packages: If a shipment is returned to us by the carrier due to an incorrect, incomplete, or insufficient address, we will contact you. You will be responsible for the additional shipping fee to re-ship the package to the correct address.
  • Delivered Shipments: We cannot issue refunds, replacements, or store credit for packages that are successfully delivered to an incorrect address originally provided by the customer.
6. International Shipping, Customs, Duties, and Taxes
Malavolti Pilot Shop LLC dba Aviation Depot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages, Lost, or Stolen Packages
Malavolti Pilot Shop LLC dba Aviation Depot is not liable for any products damaged or lost during shipping. If you received your order damaged, or if your tracking shows your package was delivered but you cannot find it, please contact the shipment carrier (USPS or UPS) directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.